INK & HEART STUDIO - TERMS & CONDITIONS OF SERVICE
INTRODUCTION
This website is operated by Ink & Heart Studio. Throughout this website, the terms ‘I’, ‘us’, ‘we’ or ‘our’ refers to Ink & Heart Studio. The term ‘you’ refers the individual using our website and purchasing products or services for private and non-commercial purposes.
By browsing and using this website, and ordering products and services – via this website or via other channels – you acknowledge that you have read, reviewed and consent to these Terms and Conditions and our Privacy Policy and that these Terms constitute binding and enforceable obligations to you. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, suppliers, customers, and/or contributors of content, and to all customers of Ink & Heart Studio who order with us.
We reserve the right to change these Terms and Conditions at any time, and to cancel an order at any stage should any of these Terms and Conditions not be adhered to, including (but not limited to) pricing errors, material availability issues, or breach of these Terms.
WEBSITE
Use of this website is subject to the following terms of use:
The content of the pages of this website is for your information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. How we use cookies is detailed in our Privacy Policy.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, Ink & Heart Studio are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Where this website includes links to other websites, these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
SAMPLES
We highly recommend the order of samples before placing a main fully-personalised order. Samples are intended to represent the production of any given Collection; they are generic and will not be personalised to you.
Samples are useful to check you are happy with papers and colours, however, note that due to the nature of printing processes, paper manufacture and wax production, reproduction of samples may vary slightly from personalised orders, or from batch to batch.
Samples are subject to copyright and must not be used to copy or replicate designs.
ORDERING
With the exception of some on-the-day stationery items (such as table plan boards, for example), most of our wedding stationery items have a minimum order quantity of 30.
Particularly for before-the-day stationery, we strongly recommend that you order more pieces that you require, as reordering at a later date can be much more expensive.
By placing an order you are agreeing to purchase the product and/or service selected. It is the customer’s responsibility to notify us of any alterations to orders as soon as possible. Each order placed will incorporate these Terms and Conditions and shall be a new and separate contract between you and us.
Completed orders will be delivered to the address provided when placing an order, so please ensure the information provided is correct. Once your order has been despatched, you will receive a shipping confirmation by email.
PAYMENT & PRICING
Payment for sample boxes is required at the point of order via our secure online system. When making an online payment using a credit or debit card, you confirm that the credit or debit card being used belongs to you.
Prices shown on the website are in GBP and do not include delivery. Delivery cost will be added at checkout. VAT is not applicable.
Payment for full bespoke stationery orders is payable by bank transfer: a 50% deposit (the deposit reflects time, design work and resources allocated to your order and is therefore non-refundable) is payable before personalised design work can commence, followed by the remaining balance on approval of digital proofs before your order is printed and made.
We reserve the right make any alterations to our prices at any time as a result of changes to production costs, a pricing error on our website or any error in marketing literature, without prior notice. Any price increase or decrease will not affect any confirmed orders.
DESIGN & PROOFING
Once your order has been designed, proofs will be supplied to you digitally for your review and approval. It is not possible to produce physical printed proofs.
It is your responsibility to ensure you carefully check all details of your proof (this includes, but is not limited to, spelling, grammar, layout, dates, names and addresses, colours) before giving written print approval. Your order includes three rounds of amends and a final proof – if extra amends are required, each round of extra amends will incur a £20 charge.
Once you approve your proofs we can accept no responsibility for subsequently identified errors and any reprints required after approval is given will be at your further expense, nor will a refund be issued. If a reprint is required due to errors identified after your final approval is given and your order is printed, this will be charged as a new order.
COLOUR REPRODUCTION
For orders that are printed in separate batches or split over a time period (for example, between Save the Dates and sending Main Invites), there is always a possibility of colour variation or print discrepancy. This is due to items being printed using different equipment or ink batches. Whilst we would always endeavour to get an exact colour match, please be aware that there is a possibility that items may not be identical in respect of colour and print quality. This also applies to differences between samples and final printed items.
Colour charts and colours shown on digital proofs should be taken as a guide only – printed colours can vary from digital screen colour, especially due to the wide variation in colour calibration of different monitors, which is outside of our control.
Whilst we will make every effort to ensure best colour reproduction, the customer accepts that colour reproduction can vary due to the nature of the print process and that payment for colour discrepancies will not be refunded.
TURNAROUND & DELIVERY
Please note that delivery is UK only. No international orders/deliveries will be accepted.
Please refer to our FAQs page for information on timing for when to order different types of stationery.
Sample orders:
Please allow up to 5-7 days for your sample box to arrive. Samples are assembled by hand and dispatched by first class post.
Main stationery orders:
Following the first client payment, work will commence on your project with a turnaround of 3-4 weeks. Ink & Heart Studio cannot accept responsibility for the delay of an order due to a client not responding, providing feedback or approvals, or not making timely payments.
Delivery is payable by you and the cost is included as part of your full invoice amount. Main orders are shipped to you by a tracked courier service and should arrive within 24-48 hours following shipping. It is your responsibility to ensure someone is present at the given address to sign for the package on the delivery date. Ink & Heart Studio cannot be held responsible for any loss or damage to your order once it has been dispatched, nor will we be liable or responsible for any delays caused by any act or event beyond our reasonable control. We take great care to package your stationery as securely as possible, however we cannot be held liable for any late delivery, loss or damage in transit. Responsibility for goods passes to you once they have been delivered to the address provided. You must notify us as soon as possible if goods arrive damaged or are not received.
It is your responsibility to ensure you have calculated the correct postage amount and used the correct stamp value for size and weight when posting out your stationery to your guests. Ink & Heart Studio cannot be held liable for any costs incurred through errors in postage of your stationery, or for any damage incurred during transit of your stationery.
CANCELLATIONS / REFUNDS
All bespoke orders are non-refundable. We can only accept cancellations before final proofs are confirmed, and cancellations at this point will be subject to a cancellation fee. Cancellation cannot be accepted once orders have been sent to print.
Ink & Heart Studio reserves the right to cancel an order if we are unable to fulfil it, or if unreasonable requests or inappropriate conduct occurs on the part of the client. If Ink & Heart Studio is unable to fulfil an order, a refund will be given for any monies paid by the client.
Please note that postage and shipping costs are non-refundable.
COPYRIGHT / INTELLECTUAL PROPERTY
Please also refer to our website Copyright Notice.
All designs, photography and artworks, including our logos and website design and all materials contained therein, remain the copyright of Ink & Heart Studio and may not be reproduced in any form without prior written permission from Ink & Heart Studio. At no point will copyright ownership be transferred to the customer, or any third party. Any artwork/design(s) supplied to you are for your personal use only and you may not re-publish or re-sell.
Individual elements within designs are either owned by or licensed to us and may not be replicated, either in full, or in part. Neither you, nor a third party may replicate or reproduce any part of a design in any way without permission.
Any reproduction of designs will be considered an infringement of copyright law, and any instances of copyright infringement will be legally pursued.
We would never knowingly offer any design that infringes on another company or individual's copyright, nor will we ever copy another designer’s work or accept any order request that uses another company’s designs.
HEALTH & SAFETY
All items and packaging should be kept out of the reach of young children and babies, as our items and packaging may contain small parts and/or materials that could pose a potential hazard. We are not liable for misuse of our products or failure to follow reasonable safety precautions in relation to our products or packaging.
HAND-FINISHING & MATERIALS AVAILABILITY
As our items are handmade / hand-finished, it is normal to expect slight variations between individual items and previously ordered samples. This includes, but is not limited to, eyelet fixing, hand-deckling, wax seals, metallic leafing, and items tied with ribbon/thread. These small variations are in keeping with the natural aesthetic of hand-made products and are not a basis for rejection or refund.
Orders are subject to the availability of materials – envelope colours and other embellishments may require to be changed at any time if material sourcing is an issue. In the event of any material supply difficulties that may impact your order, Ink & Heart Studio will contact you to discuss alternative materials or designs.
PRIVACY & DATA PROTECTION
Please ensure that you read our Privacy Policy and agree to its terms before making a purchase from this website or placing an order. Making a purchase and/or placing an order will constitute an agreement to the terms therein.
We will only ever ask you for as much information as is required to fulfil your order and shipping. Information you supply to us will be kept confidential and will only be seen by Ink & Heart Studio and, where necessary for the purposes of production of your order, our print supplier. Invoices will be kept for the time period required by HRMC in the UK.
MARKETING & PROMOTION
Ink & Heart Studio reserves the right to use examples of your stationery for marketing purposes. This includes photographing and using on our social media and website, and display at events such as wedding fairs, printed press, or any other promotional purposes. We will never photograph, display or share any items that show addresses or personal contact information, and will only ever show examples of Save the Dates or Main Invites once we know that your guests have already received them. If you would prefer your items not to be used for marketing purposes, please notify us in writing.
WARRANTIES
We will endeavour to ensure that our products comply with the description on our website or marketing materials as closely as possible. We will ensure as far as possible that goods sent are free from defects or damage.
The customer warrants that all details they provide for the purpose of purchasing the goods are correct, that the credit or debit card the buyer is using is their own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.
ERRORS, INACCURACIES & OMISSIONS
Ink & Heart Studio will attempt to ensure that the information available to customers at any time is accurate. However, we will not be held liable for any errors, inaccuracies or omissions. We will use all reasonable endeavours to correct errors, inaccuracies and omissions as quickly as practicable after becoming aware or being notified of these.
However, we undertake no obligation to update, amend or clarify, including without limitation, pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information has been modified or updated.
LIABILITY
Ink & Heart Studio accepts no liability for the misuse of any information or product sold through this website, or separately ordered via another channel. There shall be no condition or warranty, expressed or implied binding Ink & Heart Studio as to the quality of the goods supplied or that they will be suitable for any particular purpose or for use under any specific conditions.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so for any actions, damages or consequential loss arising in connection with any information, goods or materials of any description supplied by Ink & Heart Studio, at any location.
BEHAVIOUR
We will always be polite and friendly to customers and ask that you engage with us in kind. Abusive, confrontational and unreasonable behaviour and/or language, and threats, will not be tolerated in any way, via any channel, and we reserve the right to cancel any client order where this applies, and retain fees for work already undertaken.
FORCE MAJEURE
We, our suppliers or any delivery service we use, will not be liable or responsible for any failure to deliver, or delay in production or delivery, of any order/service that is caused by an event outside our control. This means any act or event beyond our reasonable control, including but without limitation to, sudden illness, injury, victim of crime, flooding, natural disaster, adverse weather conditions (such as snow, flood, storms), strikes or industrial action, civil unrest, terrorist attack or threat of, war (whether declared or not) or threat or preparation for war, fire, explosion, earthquake, subsidence, epidemic, road traffic accidents and road closures.
JURISDICTION
These Terms, our services and orders are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in relation to disputes arising in connection with these Terms. These Terms are offered in English only.
Ink & Heart Studio may, from time to time, change, alter, adapt, add or remove portions of these terms and conditions.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question will not be affected.
The headings in these Terms & Conditions are for convenience only and will not affect their interpretation.